FAQ's

Absolutely! Cash on Delivery (COD) is an option for orders under INR 6000 across all eligible pincodes...

We levy a charge of INR 100 for any return orders as reverse shipment fee at the time of Refund.

You can return an order by clicking Return on the My Orders page.

• We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
• Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
• We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
• Few other products like wearables, notebooks etc are also non returnable.
• We will arrange a pick-up within 2-3 days of your request. There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

Products sold in Flash sale.

• In order to uphold our commitment to hygiene, we refrain from accepting returns on select product categories, which include boxers, briefs, and trunks. Please note that INCsane reserves the right to modify these product categories as necessary, with due notification provided.
• Please, refer to the Product Description page to see if a product is eligible for return or not.

Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.

• Refund will reflect as per below-mentioned timelines, post initiation
• Wallet refund will get credited within a few minutes.
• NEFT refund will take 3 to 5 working days.
• Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.

Typically, delivery to metropolitan areas and tier I cities takes 2-5 business days, though certain pin codes may experience slightly longer wait times. If there are any delays, please contact us via:

Mail-customer.service@incsane.in

Instagram: @incsane.in

Whatsapp: +918009241724

If your order isn't delivered within 7-10 business days, please contact us via:

Instagram: @incsane.in

Whatsapp: +918009241724

Email: customer.service@incsane.in

We'll make every effort to ensure its prompt delivery.

You have the option to cancel your order within 6 hours of placing it via Whatsapp. You can also choose to cancel the order by clicking the "cancel order" button in the order confirmation message.

We aim to uphold the highest quality standards. If you receive a damaged or defective product, please notify us within 24 hours of delivery. Additionally, we kindly ask that you email us a photograph of the damaged or defective product at:

Email: customer.service@incsane.in

Instagram: @incsane.inn

Whatsapp: +918009241724

Failure to inform us may result in the return not being processed.

Innerwear (Briefs, Trunks, Boxers), Socks, cannot be returned keeping hygiene into consideration. In addition, orders including any free products received during promotional events/offers are not eligible for returns / exchanges.

After the reverse pickup is completed, it typically takes 7-10 days for the product to reach our warehouse, where it undergoes a quality check. Upon passing the QC, the refund for a return or the exchange request will be initiated within 72 hours.

Please be aware that if any promotional or coupon code is used during a purchase, the full amount will be refunded as store credit. For non-promotional purchases, the full amount will be credited to the bank account.

If discounted orders are returned, the discount will be nullified, and products will be billed at MRP. The remaining amount will be refunded as store credit.

For prepaid orders, the refund method corresponds to the payment mode used for the order, typically credited within 2-3 working days. If not, contact your bank.

Please be aware that if a promotional/coupon code is redeemed, the full amount will be refunded as store credit. Otherwise, for non-promotional purchases, the full amount will be credited to the bank account.

Once the product(s) reach us and pass the QC, a refund in the form of store credit will be sent to the registered email and WhatsApp number.

Usually, the payment is automatically refunded to your account within 2-3 business days. If not, please email us the transaction details at:

Email: customer.service@incsane.in

Instagram: @incsane.in

Whatsapp: +918009241724

We'll promptly verify and respond to you.

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.